Privacy & customer information

Privacy

Information you share

When you send a reservation or bulk enquiry, we receive the details you provide, such as your name, WhatsApp number, chosen pieces, quantities and any message. If you contact us by email or WhatsApp, we receive the details you share in that conversation. If you submit a review, we receive your name, rating and feedback.

How we use it

We use enquiry details to respond, discuss availability, prices and delivery, and handle your order or concerns. Reviews submitted with permission may be published after review. Please do not include sensitive information that is not needed for your request.

Services and browser storage

The website uses Cloudflare to serve and protect the site and Supabase to store and manage submitted information. These services process information needed to provide the site and protect it from abuse. If you use WhatsApp or email to contact us, their providers also process those messages under their own policies. The site may use your browser's local storage for features such as a saved feedback draft or cached product information; a locally saved feedback draft is not submitted until you choose to send it.

Sales records

We intend to keep sales and invoice records permanently for our business records. To ask about personal information in those records, contact us using the email below; we will review your request and any records we need to keep.

Questions about your information

To ask about, correct or request deletion of information you have shared, email akashvetiverexport@gmail.com. We will review your request and any records we need to keep for legal or business purposes.

Orders & delivery

A reservation or enquiry is a request, not a confirmed order. We normally discuss the product, quantity, final price, payment, delivery availability and estimated timing with you on WhatsApp before confirming an order. No payment is collected on this website.

Delivery charges and availability depend on the destination and order. Please check these details, along with any customisation, before you agree to the order.

Returns & concerns

If your order arrives damaged, is incorrect or differs from what was agreed, contact us with your order details and, if possible, photographs. We will review the concern and discuss the next steps with you. Your rights under applicable consumer law remain unaffected.

If an item is missing, please share an unpacking video as evidence, if available, along with your order details so we can review your concern.

For returns, the customer pays the return delivery cost, subject to applicable consumer rights. Before confirming payment, ask us about the conditions and time limits for returns, exchanges, cancellations and custom orders.

Contact and complaints

Akash Vetiver Export
Cuddalore, Tamil Nadu, India
akashvetiverexport@gmail.com

For an order concern, include your name, a way to contact you and the relevant order details. Please do not send passwords or payment card details by email.